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Refund & Rescheduling Policy

Please read this before you book. Payment is taken upfront, and sessions are non-refundable.

In short

  • • Full payment is required before your session takes place.
  • • Fees are strictly non-refundable once payment is processed.
  • • You may reschedule once, with at least 24 hours’ written notice.
  • • Arriving more than 15 minutes late counts as a no-show, and the session is forfeited.

1. Payment is upfront

Full payment for the teleconsultation must be completed and cleared before the service is rendered. Your appointment slot is confirmed only once payment has been received.

2. Rescheduling

You are permitted to reschedule your appointment a maximum of one (1) time, provided written notice is given at least 24 hours before the scheduled session. Send that notice by email to admin@korporatlygroup.com or by WhatsApp to +60 11-5557 7099.

3. Late rescheduling and no-shows

If a rescheduling request is made less than 24 hours before the appointment, or if you do not attend the scheduled session within 15 minutes of its start time, the session is considered forfeited. No refund is given, and the booking fee is not carried forward.

4. Refunds

Once payment is processed, it is strictly non-refundable. This applies regardless of whether the session is cut short, missed by the patient, forfeited due to late rescheduling or a no-show, or if the practitioner determines that an in-person evaluation is required instead.

A recommendation to seek in-person care is a legitimate clinical outcome of the session, not a failure to deliver it — the practitioner’s time and review have still been provided.

5. If something goes wrong on our side

If your session cannot go ahead because of us — for example the practitioner is unwell, or a technical problem on our end prevents the consultation — contact us on WhatsApp or by email and we will arrange the next step with you directly.

6. Billing questions

Payments are collected through our payment provider and appear on your statement under Korporatly Group Plt. If you believe you have been charged in error or charged twice, contact us with the date and amount and we will check the transaction and put it right.

These conditions also appear in section 4 of our terms of service and section 6 of our medical disclaimer, which you agree to before your appointment is confirmed.

Questions about any of this? Message us on WhatsApp at +60 11-5557 7099 or email admin@korporatlygroup.com.